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Un doute, une question, un mode d’emploi...?

Tout se passe ici !

  • Where can I find BiotyfullCandle products?
    For now, everything happens online on our e-shop
  • What is the composition of the candles?
    At BiotyfullCandle, we cultivate the love of beautiful things with simplicity, through quality, environmentally friendly raw materials. Based on artisanal know-how and made by hand, our candles are designed in France with 100% vegetable natural wax. The pure cotton wick, guaranteed lead-free, ensures healthy and even combustion so that you can enjoy a lovely moment with complete peace of mind.
  • Tips for using candles
    - Let it burn for 2 hours the first time you use it. - Regularly cut the wick to 6 mm and refocus it to obtain a clean combustion with a bright flame. - Let your candle burn in increments of two to three hours maximum, and avoid placing it in a draft. - Avoid moving it when it is lit or when the wax is still hot and liquid. It is also important not to leave your candle burning unsupervised. To better preserve the scent of your candle, you can also use one of our BiotyfullCandle covers, and place it on your candle when it is extinguished and cooled.
  • Where do perfumes come from?
    At BiotyfullCandle, the worlds and scents of our candles are imagined by our team. Our goal is to warm your interior with the softness of our perfumes that we choose with love. They are then developed and made in Grasse in France, the world capital of perfume, by expert perfume noses.
  • My jewelry doesn't suit me
    Our concept is based on surprise. As such, we have developed candles with a very large collection so that it suits all our customers. This can be the perfect opportunity to try other perfumes Also, don't hesitate to join our Facebook group "BiotyfullCandle Addict", which allows members of our community to set out to conquer a new piece of jewelry.
  • Can you choose your jewelry?
    BiotyfullCandle is a moment of pleasure but also a surprise encounter: after having selected the type of jewelry (necklace, bracelet, ring or earrings), chance takes care of choosing for you from the different models imagined and created by our team. If the idea of an unexpected surprise doesn't appeal to you, you can opt for our Special Edition candles which contain a well-defined jewel. Please also note that we have chosen to offer you a wide range of jewelry and that not all of them are represented in photos on our site.
  • How do I choose my jewelry size?
    Our bracelets are one size but are all adjustable and adjustable. The smallest chain size is 14.5cm and can go up to 19cm. Our necklaces, also adjustable and adjustable, can have several lengths: short (38 to 44 cm), medium (46 to 52 cm) and long (56 to 62 cm). But once again, it is chance which is responsible for attributing the model to you. Our rings are now adjustable and will suit everyone!
  • What is the composition of the jewelry?
    At BiotyfullCandle, we prioritize quality. The jewels hidden in the surprises are for the earrings: Silver jewelry in rhodium-plated brass and Golden jewelry in gold-plated brass (3 micron gold plating). For Necklaces and bracelets: Silver jewelry in recycled stainless steel and Gold jewelry in recycled stainless steel gilded with fine gold (18K Gold IP coating).
  • The guarantee of our jewelry
    BiotyfullCandle offers a 6-month warranty covering any manufacturing defects or abnormal wear. Our customer service will offer you a suitable solution. For any request on this subject, you can contact us here: "I have a problem with my jewelry"
  • My jewelry is full of wax, what should I do?
    It may happen that wax seeps into its aluminum packaging and reaches your jewelry, but don't worry. At BiotyfullCandle, we always have a solution! - Boil water in a saucepan then pour it into a container, taking care not to burn yourself. - Take a small spoon or tweezers and dip the jewelry in hot water until the wax disappears. You can also use an old toothbrush and toothpaste. - Gently brush your jewelry with it then rinse it under water. - Wipe it immediately with a soft cloth. Your jewelry will shine and regain all its shine. All you have to do is wear it, we are sure that it will cause a sensation among those around you :)
  • How to take care of your jewelry?
    You love your jewelry and you wear it every day, so it is normal that it lives and ages at the rhythm of your life. Even if our jewelry is of high quality, it requires special attention. Rhodium-plated metal plated with silver, gold or rose gold is likely to tarnish over time. This natural reaction is inevitable. Here are some tips: - Remove your jewelry before washing, bathing or using cosmetic products such as perfume, soap, cream or household products, which can damage your jewelry and alter its shine and color. - Store your jewelry individually away from light in a small package to avoid contact with other metals. - Avoid wearing it at the beach, swimming pool or playing sports to avoid any impact or scratches on the jewelry. - Polishing with a soft cloth also helps maintain its shine and luster.
  • Which countries do you deliver to?
    We deliver to mainland France as well as Belgium, Switzerland, Germany and Luxembourg. For deliveries to Switzerland, please note that customs fees may apply.
  • The tracking announces that my package is delivered but I have not received anything
    A signature is not always required for home delivery. If no one is available to receive the delivery, our carriers can leave it with a neighbor/janitor, at the mailbox or at the post office. A calling notice is not necessarily left. If the tracking of your parcel indicates that it is to be collected at the “chosen collection point”, you will need to collect it from your usual post office (post office which usually serves your delivery address) using your number tracking and an identity document. If your searches are unsuccessful, we invite you to contact our customer service.
  • I have a question regarding delivery
    Once the package has been picked up by our carrier, you will receive an automatic email containing a link allowing you to follow the delivery of your order. Be sure to check the delivery times expected by the carrier you have chosen. Note that these deadlines are given for information purposes only. It happens that the package encounters an incident during delivery. If the expected delivery date is well past, please collect the order information in order to contact our customer service here: "Where is my package" so that we can find the best solution together.
  • The package has been returned to the sender, what should I do?
    If you were unable to collect your package or the carrier was unable to deliver to you, and it is returned to us, do not hesitate to contact our customer service. We will find the best solution together: either refund or return depending on our availability. The refund will be made by the same means of payment used when validating the order (credit card or PayPal). In any case, we will keep you informed. Reimbursement by credit card can take up to 48 working hours while reimbursement by PayPal is immediate.
  • What are the delivery times and costs?
    Delivery conditions vary depending on the carrier you choose. Home address without signature (France) - €6.90: delivery in 3 to 5 working days for all orders placed before 1 p.m. (excluding Saturday/Sunday and public holidays) Home address without signature (Belgium) - €6.90: delivery in 3 to 4 working days for all orders placed before 1 p.m. (excluding Saturday/Sunday and public holidays) Mondial Relay Point Relais (France & Belgium) – €4.90: delivery in 3 to 5 working days for all orders placed before 1 p.m. (excluding Saturday/Sunday and public holidays) DPD (France) - €7.90: delivery within 48 hours (excluding Saturday/Sunday and public holidays) for any order placed before 1 p.m. Chronopost 13 (France) - €9.90: next day delivery (excluding Sundays and public holidays) for all orders placed before 1 p.m. (excluding Saturday/Sunday and public holidays) Colissimo Outre-Mer - €19.90: delivery in 10 to 15 working days for all orders placed before 1 p.m. (excluding Saturday/Sunday and public holidays) DHL Express (Belgium) - €9.90: delivery in 2 to 4 working days for all orders placed before 1 p.m. (excluding Saturday, Sunday and public holidays) Colissimo Suisse - €14.90: delivery with tracking in 4 to 6 working days for all orders placed before 1 p.m. (excluding Saturday, Sunday and public holidays) Home delivery (Luxembourg) - €7.90: delivery with tracking in 4 to 8 working days for all orders placed before 1 p.m. (excluding Saturday, Sunday and public holidays) Hauszustellung (Deutschland) - €9.90: Hauszustellung in 4-7 Tagen Please note that delivery times are given as an indication only.
  • I would like to become a partner
    To become a BiotyfullCandle partner, two options are available to you: - Through influence on social networks - Or by the resale of our products. Do you own a store and want to resell our products? Thank you for your interest! Tell us more about your store by filling out our form (in 2 minutes flat!) and our sales team will get back to you quickly. Form link:
  • I would like to track my order
    Simply go to our dedicated page: Track my order and enter the email address and postal code entered for this order. If the message: “sorry we couldn't find this package” appears, this means that your package is still being prepared in our warehouse and will soon be shipped. Once your package is ready to be shipped, tracking information will be notified to you by email and you can then return to your order tracking to obtain information about your delivery.
  • I have a problem with my jewelry
    We invite you to contact our customer service, with information relating to your order, here: "I have a problem with my jewelry" Our jewelry is guaranteed for a period of 6 months from the delivery date if the order was placed on our website, or from the date of the receipt if the purchase was made in one of our points of sale: this guarantee covers manufacturing defects and abnormal wear of the jewelry (oxidation, breakage, etc.). In the case of a replacement, the jewelry returned will not necessarily be the same model. It will be exchanged depending on our available stocks. To best preserve your Biotyfullcandle jewelry, find all our maintenance tips in the "Our jewelry" and "How to maintain your jewelry?"
  • My product arrived broken
    In order to open a complaint, we invite you to follow the following procedure: "My product is received broken" You will need information relating to the order in order to complete the complaint. If it is a gift, do not hesitate to ask your loved one for details! Upon receipt of your complaint, our customer service will get back to you very quickly.
  • What are the payment options available ?
    You can pay online by credit card: we accept CB, Visa, Mastercard, Maestro, Bancontact, prepaid cards (CB, Mastercard, Visa) as well as American Express cards, or via the PayPal platform. For orders in France, we also offer payment in 3 installments from 60€ of purchase via the Alma platform. However, we do not accept payments by check or bank transfer.
  • The status of my order is still "unprocessed", why?
    - If you place an order after 1 p.m., the order is prepared and shipped the next working day. It will not take long for the status to become “processed”. - On rare occasions, our logistics team informs us that your delivery address is incomplete. We will contact you to resolve the situation. - Sometimes, one of the chosen products is a victim of its success and ends up out of stock. Here too, we will contact you to offer you even more surprising alternatives!
  • I want to modify / cancel my order
    As soon as your order is validated, we do everything we can to deliver your moment of pleasure as quickly as possible. Our orders are prepared by hand with care and love. As a result, we are unable to modify the delivery address, modify the order or cancel it. Please note that you have a withdrawal period of 14 days, upon receipt of your package, to return all or part of your order. To do this, we invite you to complete this form: I would like to return my order
  • There is an error in the content of my order
    We invite you to log into your customer account to make a complaint here: "My order is incomplete / incorrect" Upon receipt of this complaint, our customer service will process your request as soon as possible. We will thank you for not returning the item(s) without contacting our Customer Service.
  • I would like to return my package to you
    You have a withdrawal period of 14 days to return the item(s) from the day of delivery of the package. To do this, we invite you to complete this form: “I would like to return my order” Note that to avoid paying the return costs which remain your responsibility, you can either refuse the package when it is delivered to your home, or leave the package at the Relay Point. Upon receipt of your package, we will reimburse it and notify you by email.
  • Tips for using scented sticks
    When using for the first time, it is recommended to return the sticks after 2 hours. However, if you want to enjoy your diffuser for longer, all you need to do is remove a few stems. The diffusion will then be less intense but longer lasting. This product is ideal if you want constant diffusion in your interior, you want to control the intensity of the fragrance and a beautiful decorative object!
  • Tips for using scented mists
    Spray fabrics, furniture, curtains and others to spread a pleasant scent in your home or eliminate bad odors.
  • What is the composition of our air fresheners and scented sticks?
    Our sticks are composed of a mixture of water, solvent, alcohol and perfume concentrate (15%). The sticks are 100% natural rattan.
  • What is the composition of scented mists?
    Our scented mists are composed of a mixture of water, solvent, alcohol and perfume concentrate (15%). Ambre Paris scented mists do not contain gas unlike certain aerosol sprays that can be found commercially.
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