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Article 1 – Company

BIOTYFULLCANDLE is a trademark and registered model under the number: 4950556

SASU TOPDISCOUNT which manages the brand is a simplified action company (SAS) whose head office is located in LILLE (59800), 38 BD CARNOT, and registered in the Trade and Companies Register of LILLE METROPOLE under number B 814887501, SIRET: 81488750100025, APE CODE: 4719B, intra-community VAT: FR33814887501
Article 2 - General

These general conditions of sale of the company BIOTYFULLCANDLE define the rights and obligations of the parties in the context of the sale of products and services by BIOTYFULLCANDLE to persons wishing to make a purchase via the site (hereinafter referred to as “ website "). The user declares to have read it and accepted the rights and obligations relating thereto.
Article 3 – Order conditions

The user can place their order from the online store:
The order can only be registered on the Website if the user has clearly identified himself by entering his customer code (username) and password which are strictly personal to him. Any user of the Website who does not have a customer number must follow a registration procedure allowing them to obtain their customer number. This number is personal. If you lose or forget your password, a section on the Website is provided for this purpose.
Any order constitutes acceptance of the prices and description of the products and/or services available for sale. All our photos are non-contractual. The bottles and cans containing the products may be subject to change in shape and color.
The user has the possibility of modifying his basket before final validation, this last step formalizing the sales contract between BIOTYFULLCANDLE and the user. The BIOTYFULLCANDLE company undertakes to honor orders received on the Website only within the limits of available product stocks. If the product is not available, BIOTYFULLCANDLE undertakes to inform the user.

In certain cases, including non-payment, incorrect address or other problem with the user's account, BIOTYFULLCANDLE reserves the right to block the user's order until the problem is resolved. For any questions relating to the tracking of your order, please contact us Monday to Friday from 8 a.m. to 6 p.m. Article 4 – Prices Prices are indicated in euros all taxes (TTC - VAT included). These prices exclude participation in processing costs (postage and packaging according to the amounts in force). Prices cannot be modified once the customer's order has been validated. The prices indicated on the Website are guaranteed for the duration of the online posting and while stocks last. The user must also pay an amount corresponding to a contribution to the costs of processing the order, the amount of which will be specified on the order form before validation of the latter. This participation depends on the amount of the order. Article 5 – Payment terms - Online with your PAYPAL account: By choosing payment via PayPal, you are automatically directed to your PayPal account. Article 5.1 – Data security BIOTYFULLCANDLE ensures the protection of its customers' financial data and does not retain any of this information (credit/debit card numbers) following payment. Article 6 – Delivery Delivery delay
The delivery time is estimated between 48 hours and 72 hours after dispatch of the goods. Delivery times are given for information purposes only. In the event of a lost package, we will process the reshipment within 15 days after the carrier opens the dispute file. Possible delays, for whatever reason, do not give the buyer the right to cancel the sale, refuse the goods, or claim damages. Our company is released from its delivery obligations for all fortuitous events and/or force majeure. The following are considered to be fortuitous events: total or partial strikes, floods, fires, war events and internal unrest. Delivery method The goods are handled and transported by different carriers, depending on the weight of the goods and their destination. Whatever the destination of the material and the conditions of sale, delivery is always made to our factories or stores. This principle cannot be waived for any reason whatsoever. Delivery is considered to have been made either by direct delivery to the buyer or by simple notice of availability of the material, or by delivery of the material in our factories and stores, to a shipper or carrier chosen by the buyer or, failing that, by us. Except in special cases, a flat rate shipping rate is applied to each delivery. However, our company reserves the right to apply actual costs if deemed necessary.

Risk transfer

Notwithstanding the retention of title clause, the risks of the goods and their packaging, and in particular those inherent in transport, are transferred, for all our sales, to the buyer, upon their delivery which took place at the time of their removal in our factories or depots, regardless of the conditions of sale, the mode of transport and the terms of transport. It is therefore up to the buyer to take out insurance to protect themselves from such risks.
Article 7 – Right of withdrawal reserved for individuals

Under the conditions provided for by article L121-20 of the Consumer Code and in the context of distance selling, the buyer has a withdrawal period of 15 clear days from the delivery of his order which he will be reimbursed against return of the delivered products. The buyer must return the goods new, unopened, in perfect condition and in their original, unopened packaging. Any return of merchandise requires contacting BIOTYFULLCANDLE by calling customer service.

You must return the following document to us: Withdrawal document
The return of the goods is carried out at the expense and risk of the buyer. No withdrawal will be accepted if the returned product is unsuitable for re-marketing. It must be returned in perfect condition, in its original packaging, unopened, unsealed, undamaged, unmarked.
In the event of withdrawal, the seller undertakes to reimburse the buyer for the amount of their purchase (without shipping costs which remain with the seller), either by check, by bank transfer, or on the bank card which has used for payment no later than 30 working days from the date of receipt of the returned goods, subject to conformity of the said articles.
Professionals do not have this right of withdrawal;
Article 8 – Non-compliance and return

In the event of visible deterioration of the package, the buyer must indicate on the carrier's slip that the package is damaged and express reservations. In the absence of reservations, the seller will consider that the buyer's package has been delivered in good condition.
In the event of a return by the buyer, the return of the goods will be made within a maximum of 15 days, in their original, unopened packaging after having notified the company BIOTYFULLCANDLE by calling
customer service

The return of the goods is carried out at the expense and risk of the buyer. Upon receipt of the goods at our premises, reimbursement of the item(s) will be made without shipping costs which remain the responsibility of the customer. No return from the buyer will be accepted if the returned product is unsuitable for re-marketing. It must be returned in perfect condition, in its original packaging, unopened, unsealed, undamaged, unmarked.
Any package not claimed by the recipient and returned to the seller may be reshipped at the recipient's expense.
Article 9 - Guarantees

Article L211-4 Consumer Code
The seller is required to deliver goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for defects in conformity resulting from the packaging, assembly instructions or installation when this has been his responsibility by the contract or has been carried out under his responsibility. Note: Ordinance 2005-136 2005-02-17 art. 5: The provisions of this order apply to contracts concluded after its entry into force.
Article L211-5 Consumer Code
To comply with the contract, the property must:
1/ Be suitable for the use usually expected of a similar good and, where applicable: - Correspond to the description given by the seller and possess the qualities that the latter presented to the buyer in the form of a sample or of model. - Present the qualities that a buyer can legitimately expect in view of the public declarations made by the seller, by the producer or by his representative, in particular in advertising or labeling.
2/ Or present the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted. Note: Ordinance 2005-136 2005-02-17 art. 5: The provisions of this order apply to contracts concluded after its entry into force.
Article L211-12 Consumer Code
The action resulting from the lack of conformity is prescribed two years from the delivery of the goods.
Article 1641 Civil Code

The seller is bound by the guarantee for hidden defects in the item sold which make it unfit for the use for which it is intended, or which reduce this use to such an extent that the buyer would not have acquired it, or would not would have given a lower price for them, if he had known them.
Article 1648 paragraph 1 Civil Code
Action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect.
Article 10 – Modification of the general conditions of sale

BIOTYFULLCANDLE reserves the right to modify these General Conditions of Sale. Users who do not wish contractual relations to be governed by the new version of the General Conditions of Sale applicable to any new order, must notify this and, from the date from which the new version takes effect, they must cease to use the services of the company BIOTYFULLCANDLE.
Article 11 – Personal data

BIOTYFULLCANDLE undertakes to respect the confidentiality of personal data communicated by users on the Website and to process them in compliance with the Data Protection Act of January 6, 1978.
BIOTYFULLCANDLE informs users that this data will be used by its internal services:
- For processing the user's order,
- To reinforce and personalize communication, in particular by sending newsletters, special offers and special emails as part of the personalization of the Site according to the preferences observed by users.
BIOTYFULLCANDLE informs users that it may also communicate their personal data to ensure the delivery of orders by its service providers.

In addition, in accordance with the Data Protection Act of January 6, 1978, the user can at any time exercise his right of access to the file, his right of opposition and his right of rectification or deletion for information concerning him in sending your request (indicating email address, last name, first name, postal address):
- By email to
- By going to the Website, in the Contacts section.
Article 11 – Liability

The company BIOTYFULLCANDLE has an obligation of result for all stages of order taking as well as for stages subsequent to the conclusion of the contract.
Thus BIOTYFULLCANDLE undertakes to describe with the greatest accuracy the products sold on the Website. On the other hand, BIOTYFULLCANDLE cannot be held liable in the event that the non-performance of its obligations is attributable either to the unforeseeable and insurmountable act of a third party to the contract or to a case of force majeure as defined by French case law. . Likewise, BIOTYFULLCANDLE cannot be held liable for any inconveniences or damages inherent in the use of the Internet network, in particular a disruption in service, an external intrusion or the presence of computer viruses.
Intellectual property
All elements of the BIOTYFULLCANDLE site, whether visual or audio, including the underlying technology, are protected by copyright or trademarks.

Therefore, none of the documents from the Website may be copied, reproduced, republished, downloaded, posted, transmitted or distributed in any way whatsoever, except under the following conditions: it is possible to download a copy of the documents on computer for your personal use and for non-commercial purposes only, provided that you do not modify the information and keep intact all copyright and other proprietary notices. Modification of these documents or their use for another purpose constitutes an infringement of BIOTYFULLCANDLE's intellectual property rights.
The user who has a personal Internet site and who wishes to place, for personal use, on his site a simple link referring directly to the home page of the site, must request authorization. to the company BIOTYFULLCANDLE. This will not in any case be an implicit affiliation agreement.
In any case, any link must be removed upon simple request from the company BIOTYFULLCANDLE. The brands, logos, designs and models appearing on the Website are the exclusive property of BIOTYFULLCANDLE. Their disclosure cannot in any way be interpreted as granting any license or right to use any such trademarks and distinctive elements protected by copyright. They cannot therefore be used under penalty of counterfeiting.
Article 17 – Law/Dispute

These General Conditions of Sale in French will be executed and interpreted in accordance with French law.
In the event of a dispute, the user will contact BIOTYFULLCANDLE as a priority to obtain an amicable solution. Failing this, the French courts will have sole jurisdiction.


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